1. Delivery area

Fateri ships to addresses within Australia.

2. Delivery timeframes

Metro areas: estimated [NUMBER OF DAYS] business days. Regional areas: estimated [NUMBER OF DAYS] business days.

Delivery times exclude weekends and public holidays, and may vary due to circumstances beyond our control.

3. Shipping fees

Free shipping on orders over [AMOUNT (AUD)]. A flat rate of [FEE (AUD)] applies to orders below this amount.

4. Order tracking

You will receive a tracking number by email/SMS once your order has been dispatched.

5. Damaged or lost parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at hello@fateri.com.au and we will investigate with our shipping partner.